After a hard ticket
Hear what the slow fix nearly cost you, while it is still fresh.
Tickets tell you what. hollie tells you why.
You close the ticket but never hear why. hollie has a real conversation after, and brings the reason back in their words.
Where the why slips away.
Customer onboarding
Catch where new customers stall, before they give up.
Stuck in the product
They share their screen, and hollie sees where it breaks down.
After a cancellation
Ask leavers what actually went wrong, while they will still tell you.
Before a renewal
Hear how a key account really feels, well before the call.
Recurring complaints
A month of conversations, ranked into the themes to fix first.
One conversation. The whole picture.
Feedback with the why
The reason behind it, in the customer's own words, not a one-line ticket note.
Issues, ranked
Every conversation rolls up into the themes that come back most.
Sentiment, theme by theme
See what lands and what stings, so you know where to start.
A summary, every time
The whole conversation in a few lines, with the one thing to do next.
She watches it happen.
The customer shares their screen and hollie sees where they got stuck. No screenshots, no back and forth.
Three steps. No survey.
Create
Pick a template and shape the questions to what you need.
Send
Share one link, any channel. Customers answer on their time, no app to install.
Act
The why comes back sorted: ranked themes, sentiment, and a summary.
We'd learn why an account left a month too late. Now we hear it while we can still fix it.
Naomi Cole Head of Customer Success