After a hard ticket
Hear what a slow fix nearly cost you, while it is still fresh.
Tickets tell you what. hollie tells you why.
hollie talks to your customers after the ticket's done. She brings back why they struggled and what to fix, in their words.
Every hard conversation. One hello.
Customer onboarding
Catch where people stall in the first few weeks, before they give up.
Stuck in the product
They share their screen, and hollie sees where it breaks down.
After a cancellation
Ask leavers what actually went wrong, while they will still tell you.
Before a renewal
Hear how a key account really feels, well before the call.
Recurring complaints
A month of conversations, ranked into the themes to fix first.
One conversation. The whole picture.
Feedback with the why
The real reason behind it, in the customer's own words, not a one-line ticket note.
Issues, ranked
Every conversation rolls up into the themes that come back most, ordered by how often they hit.
Sentiment, theme by theme
See what lands and what stings, so you know where to start.
A summary, every time
The whole conversation in a few lines, with the one thing to do next.
She watches it happen.
The customer shares their screen and hollie sees exactly where they got stuck. No screenshots, no back and forth.
Three steps. No survey.
Create
Pick a template and shape the questions to what you need.
Send
Share one link, any channel. Customers answer on their time, no app to install.
Act
The why comes back sorted: ranked themes, sentiment, and a summary.
We used to guess why customers were unhappy. Now hollie tells us, in their words, and nobody fills in a survey.
Emily Hart Head of Customer Success